Our profiles are designed to go with our inks. They simply don’t work for anyone else’s inks and because we’re getting requests from some who aren’t our customers we now require your order number. Sorry for the inconvenience.

Please provide the order number of your order. If you're not sure of this, please check the order confirmation email that was sent to you at time of order.
In the instance of some information being incorrect or us not being able to find your info, please supply us a number which you can be reached at though text.
(Can be found on ink reorder sticker in printer or on bottles of ink)